Novelle Artistry – Returns, Refunds & Exchanges Policy

Last updated: 21 August 2026

At Novelle Artistry, I want you to feel confident when purchasing from me. Every order and workshop booking is prepared with care, and I always aim to make your experience a beautiful one.

This policy explains how returns, exchanges, refunds and workshop cancellations are handled.

1. Physical Products

Damaged or defective products

If your order arrives damaged, defective or materially different from what you ordered, please contact me within 7 days of receiving your order at corlette@novelle-artistry.co.za, including your order number and photographs of the item and packaging.

I will assess the issue and, where applicable, arrange a repair, replacement or refund in accordance with your rights under applicable South African consumer law.

Change-of-mind returns

Where a return is permitted by applicable law, the item must be returned unused, unworn and in its original condition and packaging.

Certain items may be excluded from return where permitted by law, including personalised or custom-made items and items which, due to their nature, cannot reasonably be returned.

Please contact Novelle before sending anything back so that I can provide the correct return instructions.

Earrings

For hygiene reasons, earrings that have been worn cannot be returned or exchanged for change of mind, except where the product is defective or otherwise covered by applicable consumer law.

2. Custom and Personalised Orders

Custom-made or personalised pieces are made specifically for you and cannot be cancelled or returned for change of mind once production has commenced, except where applicable consumer law provides otherwise.

3. Workshop Bookings

Workshop spaces are reserved specifically for the person making the booking, and preparation and material costs are incurred in advance.

If you need to cancel or change a workshop booking, please contact Novelle as soon as possible.

Where reasonable notice is provided, I will do my best to move your booking to another available workshop date, subject to availability.

For late cancellations or changes, particularly within 48 hours of the workshop, a transfer to another date may be offered at Novelle's discretion, but a refund is not guaranteed where preparation, materials or a reserved venue have already been incurred.

If you are unable to attend, you are welcome to arrange for another person to attend in your place, provided Novelle is notified in advance.

Where a workshop is cancelled by Novelle, you will be offered an alternative date or a refund of the affected booking, as applicable.

Nothing in this policy limits or excludes any rights you may have under applicable South African consumer law.

4. Refunds

Where a refund is approved, refunds will be processed using the original payment method where reasonably possible.

For purchases made using Payflex, any applicable refund will be processed through Payflex in accordance with their refund procedures.

5. How to Contact Novelle

For any return, exchange, cancellation or refund enquiry, please contact:

Novelle Artistry
Email: corlette@novelle-artistry.co.za
Website: www.novelle-artistry.co.za

I am always happy to help resolve an issue as fairly and reasonably as possible.

Novelle Artistry 🤍